How to create a Public Knowledge Base using Lightning Knowledge and Experience Cloud Site in Salesforce?


Steps:
1. Enable Lightning Knowledge in Salesforce Setup.

2. Setup Data Categories.


3. Create Knowledge articles. Assign Data Categories to the articles. Publish the articles. Make sure "Visible In Public Knowledge Base" is enabled.


4. Create a Public Experience Cloud Site.

5. Create Navigational Topics.


6. Do Automatic Topic Assignment for existing and upcoming articles.


7. Add Navigational Topics to the menu.


8. Give Read access to the Experience Cloud Public Profile for Knowledge object and also to the fields.


9. 8. Give Data Category access to the Experience Cloud Public Profile.


Output:


Video Reference:

Creating Public Knowledge Base usin... x
Creating Public Knowledge Base using Lightning Knowledge and Experience Cloud Site in Salesforce