How to setup Quick Connects in Salesforce Service Cloud Voice?
1. Go to Quick connects in Amazon Connect. 2. Click Add New button to add Quick Connects in Amazon Connect. 3. Edit the Queue in Amazon Connect and add the ....
Author: Magulan Duraipandian
Salesforce Refused to run the JavaScript URL because it violates the following Content Security Policy directive: script-src ‘self’ Exception
Refused to run the JavaScript URL because it violates the following Content Security Policy directive: script-src 'self' Exception is thrown in Salesforce when external JavaScript libraries are accessed. To use ....
How to add a hyperlink to a Chatter post using Flow “Post to Chatter” core action?
Using Formula, we can add a hyperlink to a Chatter post using Flow "Post to Chatter" core action. "Link to Account is " + LEFT( {!$Api.Partner_Server_URL_140}, FIND( ".com/", {!$Api.Partner_Server_URL_140} ) + ....
How to find which agents missed the Salesforce Voice Calls?
To know about Missed Calls in Salesforce Voice Cloud, check the following link https://www.infallibletechie.com/2021/05/missed-call-in-salesforce-service-cloud.html SOQL: SELECT Id, WorkItemId, User.Name, AssignedDateTime FROM AgentWork WHERE Status = 'Unavailable' https://youtu.be/MSx-kpwmvs8
Attempt to de-reference a null object Salesforce Exception
Salesforce Exception "System.NullPointerException: Attempt to de-reference a null object" is thrown when the Apex Code is trying to use/utilise an object that has not been instantiated, or an object's attribute ....
Salesforce Your conference request can’t go through because the agent doesn’t have view access Exception
This "Your conference request can't go through because the agent doesn't have view access" exception is thrown when the agent is trying to transfer to an user who doesn't have ....
Flow Settings missing in Salesforce Email-to-Case
If Flow Settings is missing in Salesforce Email-to-Case, please check the following 1. Make sure Service Cloud User check box is enabled for the user who is setting it up. ....
Salesforce Synonyms in Search
A search keyword from the Synonym Group returns results for all the keywords configured in the Synonym Group. 1. Go to Synonyms in Salesforce Setup. 2. Create a Synonym Group. ....
How to call Salesforce Screen Flow from Standard New button?
1. Create a Screen Flow. Note down the Flow API Name. In my sample Flow, I have a. Information Screen - To gather Lead Details like Name, Company, Email, Etc ....
How to remove Emojis from String using Salesforce Apex?
Sample Code: String tempStr = 'Testing @ 😗 😐 Sample % 😀 😁 😂 🤣 ⛑ ☕️ ☁️ 🥰 Example'; System.debug( 'Text wtih Emojis: ' + tempStr ); String strRegex ....