Check this AppExchange Dashboard - https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z5fUAB (Or) 1. Go to Company Information in Setup. 2. Navigate to the "Usage-based Entitlements". Check the below Entitlements. a. Maximum Billed Blast Conversations for ....
Error Message:{ "message": "field integrity exception", "errorCode": "FIELD_INTEGRITY_EXCEPTION", "fields": []}The creation of PSR(PendingServiceRouting) for external or queue-based routing from apex is not supported. It is applicable only for Skill based as ....
1. Secondary Routing Priority in Salesforce Omni-Channel In a queue, priority is determined by how long the work item has been waiting—first in, first out. However, while a work item ....
If you get We can’t display this information. Ask your admin for help or any other exception from Related Record Component, please check the below. 1. Find the Quick Actions added ....
1. Make sure "Require Agent Online" is Off. 2. Check "Permitted Domains" in the Chat Deployment. Company Website URL to test from the Websitewww.infallibletechie.com Visualforce Domain URL to test from ....
Report on Agent Work object/entity can be used to calculate Agent total spent time on Chat in Salesforce. 1. Create a Report Type on Agent Work entity. 2. Create a ....
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....
Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
Sample package.xml:<?xml version="1.0" encoding="UTF-8"?><Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>Test</members> <name>RemoteSiteSetting</name> </types> <version>50.0</version></Package>
1. Enable "Track Field History".2. Use Set History Tracking.