In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference.
Agent Screen:
Visitor Screen:
Disable Chat Transfer in Salesforce Lightning Omni-Channel:
Salesforce Chat Transfer
In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference.
Agent Screen:
Visitor Screen:
Disable Chat Transfer in Salesforce Lightning Omni-Channel: