Syntax:SELECT Id, UserName FROM User WHERE Id IN ( SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel = '<Name of the Permission Set License' ) You can get the Name of the Permission ....
1. Create a Chat Agent Configuration. 2. Enable "Visitor Blocking Enabled". 3. Add Agents or their profiles to it. 4. Now agents can view Block icon. Block Unwanted Chat customers:https://help.salesforce.com/articleView?id=sf.live_agent_block_IPs_enduser.htm&type=5 ....
Files are stored in ContentDocument entity. Use this soql to find the ContentDocumentId. SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId = '<MessagingSessionId>' Example: 1. Run the below SOQL.SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId ....
Drop Additional Skills Time-Out (seconds) in Salesforce Skill-Based Routing Drop Additional Skills Time-Out (seconds) in Salesforce Skill-Based Routing is used to set the time(seconds) to elapse before additional skills are ....
1. Download the below Project and extract it. https://github.com/forcedotcom/SalesforceCanvasFrameworkSDK 2. Move it to a directory. In my case, I have moved it to Documents folder. 3. Install GIT. 4. Install ....
Use Push Time-Out (seconds) to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce. Push Time-Out is the amount of time given ....
Sample Code: HTML: <template> <lightning-card> <div style="width:200px; padding:0.5rem;"> <lightning-combobox name="filter" label="Industry" value={selectedValue} options={options} onchange={handlePicklistChange} placeholder="Select Industry"> </lightning-combobox> </div> ....
1. Create a Custom Field in Chat Transcript object. 2. Create the same Custom Field in Contact object. 3. Add the Custom field from Contact to the Embedded Service Chat ....
1. Enable Skills-Based Routing under Omni-Channel Settings. 2. Create a Custom Field in Chat Transcript object. I have created Skill__c(Picklist field) to route chats based on the Skill selection. 3. ....
Sample Pre-Chat Visualforce Page Code: <apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function ....