June 24, 2021

Digital Engagement Messaging Usage in Salesforce

 
(Or)

1. Go to Company Information in Setup.

 
2. Navigate to the "Usage-based Entitlements". Check the below Entitlements.

a. Maximum Billed Blast Conversations for Messaging
b. Maximum Billed Agent Conversations for Messaging


MaxBilledAgent is the actual conversations.
MaxBilledBlast is the messages triggered by Process Builder or Flow.
 

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