June 23, 2021

System.DmlException: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: [] Salesforce PSR Creation

Error Message:
{
        "message": "field integrity exception",
        "errorCode": "FIELD_INTEGRITY_EXCEPTION",
        "fields": []
}


The creation of PSR(PendingServiceRouting) for external or queue-based routing from apex is not supported.
 
It is applicable only for Skill based as of now.

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