The benefit of the business hours in WhatsApp channel or other Messaging Channels is that, No Agent Dialog will be called from the Einstein BOT when the requests are made outside the Business Hours. We can inform the requestor with additional information when they contact outside the Business Hours.

1. Create a Business Hours.

2. Configure the Business Hours in the Messaging Channel.

3. Use the No Agent dialog in the Einstein Bot to notify the customers.

Note:

1. I am Using Rules and End Chat to end the Messaging Session immediately. So, after sending “Contact us Mon-Fri 9 AM to 4 PM”, it will auto end the Messaging Session.

Output:

If  you want to create a Case record to capture details and log, follow the below

1. Create a Auto Launched Flow to create a Case Record.

Flow Variables:

objCase:

strCaseNumber:

strDescription:

Case Assignment:

Create Case: 

Get Case Number:

Case Number Assignment:

Bot configuration:

Output: