June 25, 2021

How to end the Messaging Session using Einstein Bot and Business Hours in Salesforce?

1. Create a Business Hours.


2. Configure the Business Hours in the Messaging Channel.


3. Use the No Agent dialog in the Einstein Bot to notify the customers.

 
Note:
1. I am Using Rules and End Chat to end the Messaging Session immediately. So, after sending "Contact us Mon-Fri 9 AM to 4 PM", it will auto end the Messaging Session.

Output:
 


 
If  you want to create a Case record to capture details and log, follow the below
 
1. Create a Auto Launched Flow to create a Case Record.
 

Flow Variables:
 
 
objCase:
 
strCaseNumber:
 
strDescription:
 
 
Case Assignment:
 

Create Case: 


Get Case Number:
 

 

Case Number Assignment:
 

 
Bot configuration:
 
 
 
Output:
 

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