Chat Drops report in Salesforce

1. Create a custom report type with Primary Object "Chat Transcripts".


2. Select Chat Transcript Events to relate it with Chat Transcript object.

3. Create a Report with the custom report type created.

4. Set Type = "Agent Left" as the report filter criteria.


2 comments:

  1. what is the definition of agent left? is it a technical or agent issue?

    ReplyDelete
    Replies
    1. It's not technical issue. None of the agent picked the Chat.
      https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_livechattranscriptevent.htm

      Delete