Disable Chat Transfer in Salesforce Lightning Omni-Channel
1. Create a Chat Agent configuration. 2. Disable Chat Transfer settings. Output:
Tag: Salesforce Service Cloud
How to create Case from Einstein BOT only when Chat is transferred to an agent and change the owner in Salesforce?
1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
How to create Case from Einstein BOT only when Chat is transferred to an agent and change the owner in Salesforce using OmniToolKit?
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
Decline (Timeout) in Salesforce Chat
Decline (Timeout) happens when the agent don't accept the Chat within the Push Timeout. To know more about Push Timeout, please check the following: https://www.infallibletechie.com/2021/07/how-to-assign-chat-to-other-available.html Routing Configuration: Sample Chat Transcript ....
How to show warning popup if the visitor is not sending any messages in Salesforce Chat?
Output: If you are looking for from BOT, then there is a known issue.https://trailblazer.salesforce.com/issues_view?id=a1p4V000001qL7BQAU&title=chat-button-s-customer-time-out-setting-not-respected-when-bot-transfers-chat-using-transfer-rule-action-and-time-out-is-set-above-bot-default-timeo
Missed Chats in Salesforce
Check the following article for possible reasons. https://help.salesforce.com/s/articleView?id=000335265&type=1 Possible solutions to avoid 1. Use the Omni-Supervisor tab to find the agents Availability and Queue capacity and usage. 2. Increase the ....
Dynamically Change Language for Salesforce Embedded Service Chat
Apex Class: public class EmbeddedChatController { public String selectedOption { get; set; } public EmbeddedChatController() { selectedOption = ApexPages.currentPage().getParameters().containsKey( 'language' ) ? ApexPages.currentPage().getParameters().get( ....
How to invoke Embedded Service Chat on click of a button in Salesforce?
embedded_svc.liveAgentAPI.startChat() can be used to invoke Embedded Service Chat on click of a button in Salesforce. Check the following article for invoking from a Force.com site: https://www.infallibletechie.com/2021/12/how-to-invoke-embedded-service-chat-on.html Sample Code in ....
Salesforce Chat Transfer
In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference. Agent Screen: Visitor Screen: Disable Chat Transfer in Salesforce Lightning Omni-Channel: https://www.infallibletechie.com/2021/12/disable-chat-transfer-in-salesforce.html
How to queue Chats when all agents are busy in Salesforce?
"Enable Queue" in the Chat Button can be used to queue incoming Chats when all agents are busy(Agents are at full capacity assisting other customers). We can define Queue Size Per ....