Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
embeddedservice_bootstrap.settings.language can be used for translating Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.settings.language allows us to set different languages for the Salesforce Messaging for In-App and Web. Add the languages ....
To Auto-Populate Pre-Chat in Salesforce Messaging for In-App and Web, we can make use of Lightning Web Component. Pre-Chat Form in the Embedded Service Deployment for Messaging for In-App and ....
1. In the Messaging Channel's Custom Parameters section, create a Custom Parameter of type String. 2. In the Embedded Service Deployment, edit the Pre-Chat form. Use Field Type "Dropdown" to ....
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have ....
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. If you want to listen Salesforce Chat End Event from your external website ....
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Sample Code: embedded_svc.addEventHandler( "onChatEndedByChasitor", function( data ) { console.log( 'Chat was ended ....