We can’t load the recording Salesforce Exception
Exception: We can't load the recording. Try again later. Resolution: 1. Please make sure Microphone is enabled in the Browser for your Salesforce Domain URL. 2. Please make sure the ....
Tag: Salesforce Service Cloud
Salesforce Einstein BOT Channels
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
Salesforce Messaging for In-App and Web Authentication
Please check the Blog Post for Salesforce Messaging for In-App and Web Authentication setup. Prerequisites: OpenSSL JDK Maven 1. Use the following command to generate the Certificate and a Private ....
Salesforce Form Messaging Component
Using Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use "Form" as the Message Type. 1. Create a Global Action with "Action Type" as ....
How to change Salesforce Chat No agents are available message?
In Embedded Service Deployment, we can update or change or modify the "No agents are available. We can't chat right now. Try again later." using Chat Settings Additional Branding. Please ....
Salesforce Einstein BOT Confused Dialog
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....
Salesforce Chat Sound Notification to Visitors
For Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use ....
Display ContactId and RoutableId in Salesforce Einstein BOT
{!$Context.ContactId} and {!$Context.RoutableId} should be used to display the Context Variables ContactId and RoutableId in Salesforce Einstein BOT. {!$Context.ContactId} is used for Contact Record Id. {!$Context.RoutableId} is used for the ....
Retrieve field values from Salesforce Einstein BOT Object Search
Salesforce Auto-Launched flow can be used to retrieve field values from Salesforce Einstein BOT Object Search. Unfortunately, using Set Variable element in the Einstein BOT Builder, we cannot set Object's ....
Auto populate Pre-Chat Form Fields in Salesforce Messaging for In-App and Web
embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields() can be used to auto populate Pre-Chat Form Fields in Salesforce Messaging for In-App and Web. Sample Code: window.addEventListener("onEmbeddedMessagingReady", e => { embeddedservice_bootstrap.prechatAPI.setVisiblePrechatFields({ "_firstName": { "value": "Test", "isEditableByEndUser": false ....