Display ContactId and RoutableId in Salesforce Einstein BOT

Display ContactId and RoutableId in Salesforce Einstein BOT

{!$Context.ContactId} and {!$Context.RoutableId} should be used to display the Context Variables ContactId and RoutableId in Salesforce Einstein BOT.

RoutableId is Chat Transcript Id or the Messaging Session Id.

ContactId is the Id of the Contact from Chat Transcript or the Messaging Session.

BOT Builder Configuration:

Output:

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