Industry Knowledge - 15%
Contact Center
KCS
Implementation Strategies - 5%
Contact Center deployment
Service Cloud Solution Design - 15%
Salesforce Console
Knowledge Management - 11%
Knowledge life cycle
Interaction Channels - 15%
Communities
Email to Case
Web to Case
Case Management - 25%
Entitlement
Case Management
Live Agent
Chatter Answers
Case Feed
Contact Center Analytics - 7%
Reports and Dashboards
Integration and Data Management - 7%
Case Data
Cheers!!!
Contact Center
KCS
Implementation Strategies - 5%
Contact Center deployment
Service Cloud Solution Design - 15%
Salesforce Console
Knowledge Management - 11%
Knowledge life cycle
Interaction Channels - 15%
Communities
Email to Case
Web to Case
Case Management - 25%
Entitlement
Case Management
Live Agent
Chatter Answers
Case Feed
Contact Center Analytics - 7%
Reports and Dashboards
Integration and Data Management - 7%
Case Data
Cheers!!!
No comments:
Post a Comment