User Lookup in Salesforce Flow
Lookup element on the Screen Flow can be used for User Lookup in Salesforce Flow. Sample Flow: In the above Flow, I have used "Field API Name" as CreatedById and ....
Tag: Salesforce Flow
How to use Omni-Channel Flow for routing Salesforce Voice Calls?
1. Create an Omni-Channel Flow. 2. Use InvokeTelephonyIntegrationApiFunction lambda from the Contact Flow. The lambda function after executing Omni-Channel Flow will return Agent ARN if the Omni-Channel Flow Routed to an ....
Debug Logs for Salesforce Email-to-Case Omni-Channel Flow
Flow related Profile permissions are required for the "Automated Case User" to run or execute the Omni-Flow for Email-to-Case. So, please assign the "Run Flows" or "Manage Flows" permission to ....
How to update Case when the Owner is updated via Salesforce Omni-Channel?
Record-Triggered Flow on AgentWork entity can be used to update Case when the Owner is updated via Salesforce Omni-Channel. Sample Flow: Start Element Configuration: Assignment Element configuration: Update Records Element ....
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
Unable to select Queues in Salesforce Omni-Channel Flow
You're deep into configuring a new Omni-Channel Flow—the final, powerful piece of your automated service process. You reach the crucial Route Work action, click the Queue lookup, and... nothing. The ....
Sample Salesforce External Service
External Services can be invoked from Flows. 1. Go to https://app.swaggerhub.com/home and Sign Up for Trial. 2. Create an API using "Create New API" option in Swagger. 3. Enter the ....
How to display Salesforce Visualforce rendered as PDF in Flow?
In order to display Salesforce Visualforce rendered as PDF in a Flow, use iFrame tag in the Lightning Web Component and add the LWC in Flow Screen Element. Sample Visualforce ....
Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow
To use Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow, make use of "Add Skill Requirements" core action in the Omni-Flow. Routing Configuration with Drop Additional Skills Time-Out (seconds): Omni-Flow: ....
Salesforce Flow Number of iterations exceeded Exception
Salelsforce Flow "Number of iterations exceeded" or "Limit Exceeded You or your organization has exceeded the maximum limit for this feature." Exception is thrown when the number of Flow elements ....