Unable to select Queues in Salesforce Omni-Channel Flow

Unable to select Queues in Salesforce Omni-Channel Flow

We won’t be able to choose or select Queues in the Salesforce Omni-Channel Flow 

1. If the Queue is not configured to a Routing Configuration.

2. If the Queue’s Routing Configuration uses “Use with Skills-Based Routing Rules”.

Above are the possible situations or scenarios if you unable to select the Queue from the Lookup in the Omni-Channel Flow.

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