
We won’t be able to choose or select Queues in the Salesforce Omni-Channel Flow
1. If the Queue is not configured to a Routing Configuration.

2. If the Queue’s Routing Configuration uses “Use with Skills-Based Routing Rules”.

We won’t be able to choose or select Queues in the Salesforce Omni-Channel Flow
1. If the Queue is not configured to a Routing Configuration.
2. If the Queue’s Routing Configuration uses “Use with Skills-Based Routing Rules”.