Einstein BOTs Salesforce
1. Create a Collection variable in Einstein Bot builder. Use [System]Object and make sure to select Contains List. 2. Add Question in the Dialog and use Dynamic choice with input ....
Sample Code:Apex Class:public class EinsteinChatBotController { public class CaseOutput { @InvocableVariable( required=true ) public String sCaseNumber; @InvocableVariable( required=true ) public String sStatus; ....
Sample Apex Class: public class EinsteinChatBotController { public class CaseOutput { @InvocableVariable( required=true ) public String sStatus; } public class CaseInput { @InvocableVariable( required=true ) public String sCaseNumber; } @InvocableMethod(label='Get ....
@InvocableMethod annotation should be used to call Apex from Einstein BOT. Sample Apex Class: public class EinsteinChatBotController { public class CaseOutput { @InvocableVariable( required=true ) public String sStatus; } public ....
Salesforce Einstein BOTs are used to: Automate repeated tasks Reduce the workload on the service agents Provide self-service to simple and medium level questions Using the Salesforce Einstein Builder, we ....