Tag: Salesforce Einstein Bot

1. Enable "Service Cloud User" and "Chat User" on your User Detail. 2. Go to Omni-Channel Settings in Setup and enable "Enable Omni-Channel". 3. Go to Chat Settings in set ....

We can display list of objects for selection in Salesforce Einstein Bot. In the following example, I will be using Flow to retrieve records and Bot to display them. Sample ....

It is very very important to understand the Limits before implementing or developing Salesforce Einstein BOT versions. Versions per Salesforce Einstein BOT is only 20. Reference Article: https://help.salesforce.com/s/articleView?id=sf.bots_service_limitations.htm&type=5

Sample Flow: Sample Einstein Bot: Output:

Salesforce Einstein BOT will display the API Name of the Variable whenever the value is null or blank. 1. Do a null check before displaying the variable to the customers. ....

Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer.  Please check the following simple implementation: Sample Backup Rule Setup: ....

Call Dialog:  Call Dialog retains the context of the conversation and returns the conversation back to the original dialog after the second dialog(called dialog) is completed.  Redirect to Dialog:  Redirect ....

1. Open Bot Overview.  2. Under Settings section, check "Bot performs actions as". 3. Set Debug Log for Platform Integration if "Basic Chatbot User" is used. Sample Debug Log for ....

1. Check the Session Logs and troubleshoot the issue. Session log will capture the error. Sometimes, the exception may be from Flow or Apex. 2. Use Omni-Channel routing for Queue-based ....