Difference between Call Dialog and Redirect to Dialog in Salesforce Einstein Bot

Difference between Call Dialog and Redirect to Dialog in Salesforce Einstein Bot

Call Dialog: 

Call Dialog retains the context of the conversation and returns the conversation back to the original dialog after the second dialog(called dialog) is completed. 

Redirect to Dialog: 

Redirect to Dialog interrupts the current dialog and starts another dialog. Unlike Call Dialog, Redirect to Dialog is a one-way transfer to the new dialog.

Leave a Reply