SOQLs:SELECT Id, ActorId, ActorName, ActorType, ConversationId, EntryType, Message, MessageStatus, MessageStatusCode FROM ConversationEntryWHERE CreatedDate = TODAY AND MessageStatusCode != null SELECT ChannelName, MessagingEndUser.MessagingPlatformKey, StartTime, EndTime, MessagingEndUser.MessagingConsentStatus, MessagingEndUser.IsFullyOptedIn FROM MessagingSession WHERE Id IN ....
"This record doesn't have any associated Messaging Users. Ensure that any Messaging Users are set up properly and that they haven't opted out of Messaging"1. Check whether the Agent has ....
The benefit of the business hours in WhatsApp channel or other Messaging Channels is that, No Agent Dialog will be called from the Einstein BOT. We can inform the requestor ....
Check this AppExchange Dashboard - https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z5fUAB (Or)1. Go to Company Information in Setup. 2. Navigate to the "Usage-based Entitlements". Check the below Entitlements.a. Maximum Billed Blast Conversations for Messagingb. Maximum Billed Agent ....
Files are stored in ContentDocument entity. Use this soql to find the ContentDocumentId. SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId = '<MessagingSessionId>' Example: 1. Run the below SOQL.SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId ....
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
Sample Code:MessagingEndUser objMsgUser = new MessagingEndUser();objMsgUser.ContactId = '<ContactId>';objMsgUser.MessagingChannelId = '<Messaging Channel Id>';objMsgUser.MessagingConsentStatus = 'ImplicitlyOptedIn';objMsgUser.MessageType = 'Text';//For SMS Channel/*The phone number or Facebook page ID associated with this Messaging end user.*/objMsgUser.MessagingPlatformKey ....
1. Create a Dialog or use the existing End Chat Dialog.2. Use Rules and select End Chat in the Rule Action.Output:
When an error or exception occurs, Bot immediately transfers the Messaging Session to an agent(Omni-Channel).Error Handler Dialog can be used to avoid this issue. Using Error Handler Dialog, we can ....
