To find the Date Time difference in Salesforce Report Formula, use the DATEVALUE(). Sample Salesforce Report Formula: IF( ISNULL(CLOSED_DATE), DATEVALUE(NOW()) - DATEVALUE(Case.Completed_Date__c), DATEVALUE(CLOSED_DATE) - DATEVALUE(Case.Completed_Date__c) ) As per the above ....
1. Use the following SOQL to get the CallCenterId. SELECT Id, Name FROM CallCenter 2. Use the following Apex code to create the VoiceCall record. Sample Apex Code: insert new ....
To have fixed Header in Salesforce Lightning Web Component Lightning Datatable, set a height to the lightning datatable using a div tag. Sample Code: Apex Class: public class AccountController { ....
WhatsApp Voice Messages are supported in Salesforce. Use "Enhanced" as the "Platform Type" instead of the "Standard". Output: https://youtu.be/JHeoSYpPC0o
"View Amazon Real-Time Metrics" action in the Supervisor Configuration should be assigned to view the button from the Salesforce Omni Supervisor tab. 1. Go to Salesforce Setup. 2. Select Supervisor ....
setClientCertificateName() can be used to assign certificate when making Salesforce Apex Callouts. Sample Certificate: Sample Code: HttpRequest req = new HttpRequest(); req.setClientCertificateName( 'Test_Certificate' ); req.setMethod ( 'GET' ); System.debug( 'Request ....
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....
When the Chat is transferred in Salesforce, Agent Work record is created. So, we can use the Agent Work Object/Entity to track Salesforce Chat Transfers. 1. Create Agent Work Custom ....
CometD can be used to listen to Salesforce Platform Events using Lightning Web Component in Experience Cloud Site. 1. Go to https://download.cometd.org/ and download the CometD. I used cometd-7.0.9. 2. Extract the ....
In Salesforce SOQL, we use dot notation to get the parent record information. Similarly, we can do the same in the Lightning Web Component uiRecordApi. Sample Lightning Web Component: HTML: ....