Enhanced BOT and Standard BOT in Salesforce
Please check the following for the difference between Enhanced BOT and Standard BOT in Salesforce. Enhanced BOT Enhanced BOTs use Omni-Channel Flow for routing to agents, bots, queues, and skills, and ....
Category: Salesforce
How to avoid previous Email content in Salesforce Email To Case?
In the Salesforce "Email-to-Case Settings", enable "Reply with new content only" to avoid previous Email content in Salesforce Email To Case. It will help in reducing the size of outgoing emails ....
How to find External Id fields in an Salesforce Object?
isExternalID() from the Schema.DescribeFieldResult can be used to find External Id fields in an Salesforce Object. Sample Apex Code: DescribeSObjectResult sObjectRes = Account.sObjectType.getDescribe(); Map < String , Schema.SObjectField > mapFieldList ....
Lightning Bolt Emojis in Salesforce Lightning Web Component
lightning-icon can be used in the Salesforce Lightning Web Component to display Lightning Bolt Emojis. Sample Lightning Web Component Code: HTML: <template> <lightning-card> <div class="slds-p-around_medium"> <lightning-icon icon-name="utility:connected_apps" size="large"> </lightning-icon> </div> ....
How to Track incoming Emails in Salesforce?
Create Report on a Custom Report Type with "Email Messages" object to Track the incoming Emails in Salesforce. 1. Create a Custom Report Type with "Email Messages" object. 2. Create ....
How to configure Salesforce connection in Amazon AppFlow?
1. Go to https://console.aws.amazon.com/appflow/. 2. Select Connections. Select Salesforce as the Connectors. Click "Create connection". 3. Enter a Connection name. For OAuth grant type, choose Authorization code or JSON Web ....
How to prevent Chatter Posts on Salesforce Case Comments?
To prevent Chatter Posts on Salesforce Case Comments, we can develop a trigger on FeedComment object or entity. addError() method on the apex trigger can be use to throw the ....
How to allow Salesforce Agents to Transfer to BOT in Messaging for In-App and Web?
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
How to differentiate Salesforce Experience Cloud Guest User Cases created from Contact Support Form?
To determine the Salesforce Experience Cloud Guest User Cases created from the Contact Support Form, we can create a checkbox data type field and set the value to true from ....
DML check in Salesforce Apex
Option 1: System.debug( 'Create Allowed? ' + Schema.sObjectType.Account.isCreateable() ); System.debug( 'Update Allowed? ' + Schema.sObjectType.Account.isUpdateable() ); System.debug( 'Delete Allowed? ' + Schema.sObjectType.Account.isDeletable() ); Option 2: DescribeSObjectResult sobjectRes = Account.sObjectType.getDescribe(); System.debug( ....