1. Create a Picklist Field for Skill selection in the Case object/entity. 2. Create a Skill Picklist Field for Skill-Based Routing Rules in the Chat Transcript object/entity. 3. Create a ....
EventBus.EventPublishSuccessCallback and EventBus.EventPublishFailureCallback interfaces can be used in an Apex Class to track Successful and Failure Salesforce Platform Events. Sample Apex Class: public class PlatformEventHandler implements EventBus.EventPublishSuccessCallback, EventBus.EventPublishFailureCallback { public ....
Exception: System.InvalidParameterValueException: Invalid private key. Must be 16 bytes. Resolution: When we use Crypto.encryptWithManagedIV(), the key should be at least 16 bytes. Sample Code: /* Encryption */ Blob key = ....
To find the Date Time difference in Salesforce Report Formula, use the DATEVALUE(). Sample Salesforce Report Formula: IF( ISNULL(CLOSED_DATE), DATEVALUE(NOW()) - DATEVALUE(Case.Completed_Date__c), DATEVALUE(CLOSED_DATE) - DATEVALUE(Case.Completed_Date__c) ) As per the above ....
1. Use the following SOQL to get the CallCenterId. SELECT Id, Name FROM CallCenter 2. Use the following Apex code to create the VoiceCall record. Sample Apex Code: insert new ....
To have fixed Header in Salesforce Lightning Web Component Lightning Datatable, set a height to the lightning datatable using a div tag. Sample Code: Apex Class: public class AccountController { ....
WhatsApp Voice Messages are supported in Salesforce. Use "Enhanced" as the "Platform Type" instead of the "Standard". Output: https://youtu.be/JHeoSYpPC0o
"View Amazon Real-Time Metrics" action in the Supervisor Configuration should be assigned to view the button from the Salesforce Omni Supervisor tab. 1. Go to Salesforce Setup. 2. Select Supervisor ....
setClientCertificateName() can be used to assign certificate when making Salesforce Apex Callouts. Sample Certificate: Sample Code: HttpRequest req = new HttpRequest(); req.setClientCertificateName( 'Test_Certificate' ); req.setMethod ( 'GET' ); System.debug( 'Request ....
Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by ....