How to prevent Chatter Posts on Salesforce Case Comments?
To prevent Chatter Posts on Salesforce Case Comments, we can develop a trigger on FeedComment object or entity. addError() method on the apex trigger can be use to throw the ....
Category: Salesforce
How to allow Salesforce Agents to Transfer to BOT in Messaging for In-App and Web?
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
How to differentiate Salesforce Experience Cloud Guest User Cases created from Contact Support Form?
To determine the Salesforce Experience Cloud Guest User Cases created from the Contact Support Form, we can create a checkbox data type field and set the value to true from ....
DML check in Salesforce Apex
Option 1: System.debug( 'Create Allowed? ' + Schema.sObjectType.Account.isCreateable() ); System.debug( 'Update Allowed? ' + Schema.sObjectType.Account.isUpdateable() ); System.debug( 'Delete Allowed? ' + Schema.sObjectType.Account.isDeletable() ); Option 2: DescribeSObjectResult sobjectRes = Account.sObjectType.getDescribe(); System.debug( ....
How to search and attach Knowledge Articles to Salesforce Messaging Session?
1. Add the Knowledge component to the Salesforce Messaging Session Lightning Record Page. 2. Add the Articles Related List to the Salesforce Messaging Session page layout. 3. Use the Attach ....
Query Salesforce Einstein BOT Intent Detection
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
Open External URL from Salesforce Global Actions
Salesforce Lightning Aura Component can be used to open external url from the Global Actions. Using init handler, we can use e.force:navigateToURL to open the external URL. e.force:closeQuickAction event can ....
How to listen Salesforce Chat End Event from Experience Cloud Site?
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. If you want to listen Salesforce Chat End Event from your external website ....
Upload a File to a specific Library Folder using Salesforce Apex
ContentDocumentLink record should be created with LinkedEntityId as the Library Id to upload a File to a specific Library Folder using Salesforce Apex. In the following example, when Files are ....
Current User Id check in Salesforce Validation Rule
$User.Id can be used in Salesforce Validation Rules for the current running user ID. Sample Validation Rule: AND( ISNEW(), $User.Id != Account.OwnerId ) Output: https://youtu.be/Kbl5dSznLSo