Salesforce Service Cloud Voice Queue Transfer
1. Create a Queue in Amazon Connect. 2. Create Quick Connect in Amazon Connect for the Queue. 3. Add the Quick Connect in the Amazon Connect Queue's Quick Connects. 4. ....
Category: Salesforce
How to add Picklist or Drop-Down in Salesforce Messaging for In-App and Web Pre-Chat Form?
1. In the Messaging Channel's Custom Parameters section, create a Custom Parameter of type String. 2. In the Embedded Service Deployment, edit the Pre-Chat form. Use Field Type "Dropdown" to ....
Salesforce Question with Options Messaging Component
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have ....
Salesforce Time Selector Messaging Component
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Difference between Enhanced and Standard Omni-Channel in Salesforce
Enhanced Omni-Channel Routing can be enabled or disabled from the Salesforce Omni-Channel Settings. Enhanced Omni-Channel Paused status in the Service Channel settings is available in addition to In-Progress and Complete ....
Enhanced BOT and Standard BOT in Salesforce
Please check the following for the difference between Enhanced BOT and Standard BOT in Salesforce. Enhanced BOT Enhanced BOTs use Omni-Channel Flow for routing to agents, bots, queues, and skills, and ....
How to avoid previous Email content in Salesforce Email To Case?
In the Salesforce "Email-to-Case Settings", enable "Reply with new content only" to avoid previous Email content in Salesforce Email To Case. It will help in reducing the size of outgoing emails ....
How to find External Id fields in an Salesforce Object?
isExternalID() from the Schema.DescribeFieldResult can be used to find External Id fields in an Salesforce Object. Sample Apex Code: DescribeSObjectResult sObjectRes = Account.sObjectType.getDescribe(); Map < String , Schema.SObjectField > mapFieldList ....
Lightning Bolt Emojis in Salesforce Lightning Web Component
lightning-icon can be used in the Salesforce Lightning Web Component to display Lightning Bolt Emojis. Sample Lightning Web Component Code: HTML: <template> <lightning-card> <div class="slds-p-around_medium"> <lightning-icon icon-name="utility:connected_apps" size="large"> </lightning-icon> </div> ....
How to Track incoming Emails in Salesforce?
Create Report on a Custom Report Type with "Email Messages" object to Track the incoming Emails in Salesforce. 1. Create a Custom Report Type with "Email Messages" object. 2. Create ....