
Capacity Type should be set to Interruptible to route cases with Interruptible Capacity using Salesforce Flow.
Routing Configuration:

Case Record-Triggered Flow:

Case Route Work:

Output:


Capacity Type should be set to Interruptible to route cases with Interruptible Capacity using Salesforce Flow.
Routing Configuration:

Case Record-Triggered Flow:

Case Route Work:

Output:
