Launch Salesforce Einstein BOT on click of a Button
In this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on ....
Category: Salesforce
How to detach articles detached from the Chat Transcript from the Case in Salesforce?
When the Articles are detached from the Salesforce Chat Transcripts, the LinkedArticle Object/Entity records will be deleted. To detach Articles from the Salesforce Cases, we have to remove the relevant ....
How to track the Salesforce Einstein BOT Usage?
Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check ....
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging ....
Images/Attachments/Files in Salesforce Enhanced Conversation
Images/Attachments/Files in Salesforce Enhanced Conversation can be viewed from Files Related List on the Messaging Session Object/Entity. So, add the Files Related List on the Messaging Session Object/Entity to view all ....
Salesforce Einstein Copilot Flow Action
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
Query all Salesforce Standard Profiles
In order to find or query all the Standard Profiles in Salesforce, we have to query the ProfileId from the PermissionSet object/entity where IsCustom is equal to false and IsOwnedByProfile ....
Create and Customize List Views and Manage Public List Views Salesforce Permissions
Create and Customize List Views Create and Customize List Views permission allow the users the ability to create their own List Views and to customize their own(Private) List Views. This ....
How to get Conversation Entries for Salesforce Enhanced Channels?
Connect API can be used to fetch the Conversation Entries for Salesforce Enhanced Channels. Since there is a data storage differences, the Conversation Entries for enhanced channels and Messaging for ....
Salesforce Pre-Chat Lightning Web Component CSS
SLDS CSS won't work in the Pre-Chat Lightning Web Component since it loads outside the Lightning. So, we can apply the CSS directly on the elements using style property. Sample ....