How to update the Case Owner to Chat agent when the Chat is accepted using Record-Triggered Flow in Salesforce?


We can use a Record-Trigger Flow on the AgentWork entity to update the Case Owner to Chat agent when the Chat is accepted in Salesforce.
 
Sample Flow:
 
Condition:
1. Status is Opened.
2. WorkItemId starts with 570.


Fetching Chat Transcript Record
 

Case Linked to Chat Transcript Check
 

Case Assignment 
 

Case Update

 

Output: 
 

Video Reference:

How to update the Case Owner to Cha... x
How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in