![](https://www.infallibletechie.com/wp-content/uploads/2023/04/Salesforce-Service-Cloud-Voice-Real-time-Transcription-with-Amazon-Connect-1024x576.jpg)
“Real-time and post-call analytics” should be enabled on the “Set recording and analytics behavior” Contact Flow element for real-time transcription in Salesforce Service Cloud Voice with Amazon Connect.
If the “Post-call analytics” is enabled, then the transcription will be available on the Conversation component once the call is completed and the sync is completed.
![](https://www.infallibletechie.com/wp-content/uploads/2023/04/Salesforce-Service-Cloud-Voice-Real-time-Transcription-with-Amazon-Connect.png)
For sample Inbound Contact Flow with Transcription setup, check the folowing: