Routing Model in Salesforce Omni-Channel Routing
In the routing model, you choose whether to push work to agents who are Least Active or Most Available. Least Active: If you select Least Active, then Omni-Channel routes incoming ....
Author: Magulan Duraipandian
How to route WhatsApp Messages to Salesforce Omni-Channel using queue based routing?
WhatsApp Messages can be handled and addressed via Salesforce using Digital Engagement Messaging feature. Messages will be routed to Omni-Channel and the agents can address the customer's concern. Note: 1. ....
Clear/Remove/Clean Pending Service Routing records in Salesforce
Check the below options to Clear/Remove/Clean PSR(Pending Service Routing or PendingServiceRouting) records in Salesforce. Option 1: Remove the Routing Configuration from the queue. This will delete all the Pending Service ....
Omni-Channel limits in Salesforce
To quickly check the limits in the org, go to Limits under Omni-Channel Setup. Whenever a record is routed through Omni-Channel, Pending Service Routing record is created. Current Pending Service ....
* is displayed as Tab name in Salesforce Lightning
Issue: If you inspect the element, it states "Not added to nav bar".So, to resolve the issue, add the Tab to the Navigation Items.
How to deploy Lightning LWC or Aura Custom Tab using Apache ANT tool in Salesforce?
Sample package.xml: <types> <members>Sample_LWC</members> <name>CustomTab</name> </types> Sample_LWC is the API Name of the Tab.
How to display parent field value in lightning-datatable in Salesforce Lightning Web Component/LWC?
Sample Code: Apex Class: public with sharing class ProductController { @AuraEnabled( cacheable = true ) public static List< PricebookEntry > fetchProducts() { return [ SELECT Id, Product2.Name, IsActive, UnitPrice, Product2.Family ....
“ended with exit code 0” VS Code Salesforce
Use sfdx force:source:deploy -p command to deploy. You may catch some failure.Sample Command to deploy Lightning Web Component:sfdx force:source:deploy -p "force-app/main/default/lwc/sampleLWC"
Lookup field inline Edit using LWC in Salesforce
Sample Code: Apex Class: public with sharing class AccountController { @AuraEnabled( cacheable = true ) public static List< Account > fetchAccounts() { return [ SELECT Id, Name, Industry, ParentId, RecordTypeId ....
Query Data using DataClip in Heroku
DataClip in Heroku: Heroku Dataclips enable you to create SQL queries for your Heroku Postgres databases and share it with others. 1. Click "Create Dataclip". 2. Enter the query and ....