System.UnexpectedException is a run time exception thrown by the system. This exception cannot be caught or thrown. https://help.salesforce.com/articleView?id=000339386&type=1&mode=1 If you see any error codes in the error message, then you have to ....
Using Related Record component in Salesforce Lightning, we can update the Parent record directly from the child record page. This is easy to setup and avoid coding. Check the following ....
Use LightningToggleMetrics entity. 1. Create a custom Report Type. 2. Create a report using the report type from step 1.
1. Create a Custom Email Template. 2. Create a Quick Action.Make sure Contact Id is added to To Recipients and the Email Template is selected in "Default email Template".3. Add the ....
Email-to-Case should be enabled to use the Send Email quick action on the Cases object. 1. Go to Email-to-Case. 2. Select "Enable Email-to-Case".
Einstein Bot can be used to handle incoming SMS Messages without an Agent. If the user need to connect with an Agent, we can transfer the session to an Agent ....
"Edit Read Only Fields" permission is available under System Permissions. "Edit Read Only Fields" permission allows users to edit values in the fields that are read only due to page layouts ....
1. Create a Chat Agent Configuration. Make sure Chat Conference Enabled is checked and Users or Profiles are added(I have added System Administrator Profile).2. When you are in a Chat. ....
Using Apex, we can query the Custom Metadata Type records. Using wire framework, we can call the apex class and method from Lightning Web Component and display it using lightning-datatable. ....
embedded_svc.settings.extraPrechatFormDetails can be used in Salesforce Embedded Service Chat to pass value to the Custom Field on the Chat Transcript object/entity. Create a Custom Field in the Chat Transcript object ....