April 5, 2021

Salesforce Email Drafts

Draft emails let support agents who use the case feed write and save messages without having to send them immediately. 
1.   Enable "Email-to-Case" in Salesforce Setup.

2. Enable Email Drafts in Support Settings.

SOQL to query:
SELECT Id, Subject, TextBody FROM EmailMessage WHERE Status = '5'

No comments:

Post a Comment