Salesforce Email Drafts

Draft emails let support agents who use the case feed write and save messages without having to send them immediately. 

 

Reference Article - https://help.salesforce.com/articleView?id=sf.case_interaction_enabling_email_drafts.htm&type=5

 

1.   Enable "Email-to-Case" in Salesforce Setup.

2. Enable Email Drafts in Support Settings.

Output:

 

SOQL to query:

SELECT Id, Subject, TextBody FROM EmailMessage WHERE Status = '5'