Salesforce Email Drafts

Draft emails feature in Salesforce allow the customer support agents who use the case feed to write and save messages without having to send them immediately. 

Reference Article – https://help.salesforce.com/articleView?id=sf.case_interaction_enabling_email_drafts.htm&type=5

1.   Enable “Email-to-Case” in Salesforce Setup.

2. Enable Email Drafts in Support Settings.

Output:

SOQL to query:

SELECT Id, Subject, TextBody 
FROM EmailMessage 
WHERE Status = '5'

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