How to increase Visualforce page height in Utility Items in Salesforce Lightning App?
Use Height (in pixels) to increase Visualforce page height in Utility Items in Salesforce.
Author: Magulan Duraipandian
Campaign in Salesforce
A Salesforce Campaign is a set of Campaign Members(Leads and Contacts). How to add multiple Leads and Contacts to a Campaign in Lightning Experience in Salesforce? - https://www.infallibletechie.com/2018/04/how-to-add-multiple-leads-and-contacts.html Campaign Influence ....
Salesforce Survey implementation with Experience Cloud(Community Cloud) and Embedded Chat
1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....
Missed Call in Salesforce Service Cloud Voice
If the call is waiting on an agent, customer queue flow logic is used until an agent is available and the call has been successfully routed to that agent. If ....
Salesforce Service Cloud Voice Supported Languages
Please check the below for Languages Supported for Salesforce Service Cloud Voice.Chat message content Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice. ....
Using Survey in Salesforce Embedded Chat
It is easy to setup Survey for Salesforce Embedded Chat. Without any coding or programming, just with point and click configurations, we can setup the Survey for Salesforce Embedded Chat. ....
Salesforce Email To Case using Inbound Email Service
Sample Apex Class:global class createCaseInbound implements Messaging.InboundEmailHandler { global Messaging.InboundEmailResult handleInboundEmail( Messaging.InboundEmail email, Messaging.InboundEnvelope env ) { Messaging.InboundEmailResult result = new Messaging.InboundEmailResult(); String myPlainText = email.plainTextBody; ....
How can we assign Custom permissions to profiles through apex in Salesforce?
Sample Code: Assigning it to Permission Set: SetupEntityAccess objSEA = new SetupEntityAccess(); objSEA.SetupEntityId = '0CP4x000000Pd5y';//Id of the Custom Permission objSEA.ParentId = '0PS4x000002YEdd';//Id of the Permission Set insert objSEA; Assigning it ....
How to stop invoking Einstein Bot while sending outbound messages to the customers in Salesforce Messaging?
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
Agents by Queue and All Agents are not matching in Salesforce Omni Supervisor
1. Agents by Queue TabThe Agents by Queue tab provides information about how well your queues are covered. Every queue that has at least one agent that's Online or Away ....