SE_SFRetrieve function in Amazon Connect CTI Flow in Salesforce
SE_SFRetrieve function in Amazon Connect can be used to retrieve Salesforce record. You can use the Salesforce retrieve API to fetch a record from the server by id using "Retrieve ....
Author: Magulan Duraipandian
SELF_REFERENCE_FROM_TRIGGER Exception in Salesforce
SELF_REFERENCE_FROM_TRIGGER error or exception from Salesforce Apex indicates that a DML operation like update or delete on a record is already being updated by another trigger. So, it throws this ....
How to view agents assigned Queues and Skills and also adjust the assignment from Salesforce Omni Supervisor?
Using Omni Supervisor, Agents Supervisors can view agents assigned Queues and Skills. Also, they can update the Skills and Queues assignments directly from the Omni-Supervisor panel using Change Queues and ....
Knowledge Articles Global Search is not returning for specific Language(s) in Salesforce
If Knowledge Articles are not returned for Global Search for specific Language(s), make sure the Language is Active under Knowledge Settings. If the Language is Inactive, then Global Search won't ....
Salesforce Chat Transfer to Skills
Salesforce Chats routed via Omni-Channel can be transferred to a Skill or to multiple Skills. Chat Transfer to Skills is available only for Omni-Routed work items for Classic and Chat. ....
HEIC files in Salesforce
HEIC Files are not currently supported in File Upload and Download Security Go to Salesforce File Upload and Download Security under Setup and check. It is not supported in Chatter ....
Salesforce Execute Anonymous Window in VS Code
1. Under Scripts folder, open the default hello.apex file. You can also create a new file with the extension ".apex". 2. Open the file by clicking it twice. 3. Use SFDX: ....
How to search Account Names along with Logos while creating in Salesforce?
1. Go to Account Settings in Setup. 2. Enable the following check boxes. a. Enable Automated Account Fields b. Enable Account Logos Output: https://youtu.be/MOod7SZ-rhQ
Messaging for In-App and Web in Salesforce
Salesforce Messaging for In-App and Web is advance of Live Agent Chat, Embedded Service Deployment Chat, Embedded Service SDK for IOS and Android and so on. It is the next ....
Salesforce Orchestrator throwing “Owner or User is inactive” Exception
If you are using Public Group, disable "Grant Access Using Hierarchies".