Salesforce Service Cloud Voice Transcription from Amazon Connect
To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, “Start media streaming” element should be invoked and finally the “kvsConsumerTrigger” lambda function should be invoked. The kvsConsumerTrigger Lambda function invokes the kvsTranscriber Lambda Function. Reference Article: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_kvsconsumertrigger.htm Sample Contact flow(inbound) for transcription: 1. Use “Set contact attributes” element to set languageCode. … Continue reading Salesforce Service Cloud Voice Transcription from Amazon Connect
Copy and paste this URL into your WordPress site to embed
Copy and paste this code into your site to embed