1. Use Start Conversation button.
2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated this outbound message and won't invoke Einstein Bot.
May 4, 2021
How to stop invoking Einstein Bot while sending outbound messages to the customers in Salesforce Messaging?
2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated this outbound message and won't invoke Einstein Bot.
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