March 24, 2021

Monitor Einstein Bot in Salesforce

Option 1:
1. Create a Report Type on Chat Transcripts object.


2. Create a report on the custom report type from step 1. Set "Is Chat Bot Session" to true in the filter.
 

Option 2:
1. Install the below AppExchange Einstein Bot Analytics.

2. Go to Reports tab and select "Einstein Bot Reports" folder.


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