Exception: Provide additional info to proceed Resolution: Use "Every Conversation" for the Pre-Chat Display Frequency. If "Every Session" is used for the Pre-Chat Display Frequency, the error is thrown for ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch Salesforce Messaging for In-App and Web on a button click from the Experience Cloud Site. In the Experience Cloud Markup, we will add an ....
When we use Google Tag Manager, onload from the script tag will not fire. So, initEmbeddedMessaging() will not be fired to load the Salesforce Messaging for In-App and Web. To ....
Exception: We can't load the recording. Try again later. Resolution: 1. Please make sure Microphone is enabled in the Browser for your Salesforce Domain URL. 2. Please make sure the ....
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
Please check the Blog Post for Salesforce Messaging for In-App and Web Authentication setup. Prerequisites: OpenSSL JDK Maven 1. Use the following command to generate the Certificate and a Private ....
Using Salesforce Form Messaging Component, we can create records. To create Salesforce Form Messaging Component, use "Form" as the Message Type. 1. Create a Global Action with "Action Type" as ....
In Embedded Service Deployment, we can update or change or modify the "No agents are available. We can't chat right now. Try again later." using Chat Settings Additional Branding. Please ....
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....