Pass Messaging Session Id in Salesforce Messaging Component
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Tag: Salesforce Service Cloud
Salesforce Omni-Channel Flow reasonForNotRouting
Mastering Salesforce Omni-Channel Flow: Handling reasonForNotRouting for Messaging Introduction For Salesforce Architects and Developers implementing Messaging for In-App and Web, handling the "happy path" (routing a chat to an agent) ....
Salesforce Knowledge Translation
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
Blur file preview Salesforce Messaging
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....
Display Salesforce Conversation Entries in Tabular Format
In this Blog Post, Conversation Entries retrieval is for enhanced messaging channels and not for the standard messaging channels. https://www.infallibletechie.com/2024/03/how-to-get-conversation-entries-for-salesforce-enhanced-channels.html To display Salesforce Conversation Entries in Tabular Format, we can ....
Salesforce Custom Conversation Summary with LLM Model Selection
Salesforce Models API can be used for LLM Model selection for conversation summary. https://www.infallibletechie.com/2025/03/salesforce-models-api.html In this Blog Post, I have used Custom Metadata Type to store the Model Name and ....
Salesforce Case Closed Template
"Notify contact on case close" should be enabled so that the email notification will be sent when the Case is closed. Steps: 1. Create an Email Template. Sample Email Template: ....
Redirect based on specific Salesforce Messaging for Web Message
onEmbeddedMessageSent event can be listened to check whether a specific message was sent. The event payload contains more useful information like the exact message, who sent the message(agent, user, etc), ....
Route WhatsApp to Salesforce Agentforce Agent
In order to route the WhatsApp Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....
Route SMS to Salesforce Agentforce Agent
In order to route the SMS Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and ....