Einstein BOTs Salesforce
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Please check the following for the difference between Enhanced BOT and Standard BOT in Salesforce. Enhanced BOT Enhanced BOTs use Omni-Channel Flow for routing to agents, bots, queues, and skills, and ....
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
If you are using your custom website, then please check the following. https://www.infallibletechie.com/2022/11/greet-customers-without-pre-chat-form-in-salesforce-chat.html Note: The following steps are for Embedded Service Deployment Chat. 1. Create a Custom Field in Chat ....
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
Runtime Base URL in Salesforce Einstein BOT can be used to check Salesforce Einstein BOT status using REST API. 1. Go to Bot Builder. 2. Select Overview Page. 3. In Connections ....
To set Language in Salesforce Einstein Bot, we use Rule Action "Set Conversation Language" in Salesforce. 1. Go to "Translation Language Settings" in Salesforce Setup. Enable it and add the ....
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
