To know about Missed Calls in Salesforce Voice Cloud, check the following link https://www.infallibletechie.com/2021/05/missed-call-in-salesforce-service-cloud.html SOQL: SELECT Id, WorkItemId, User.Name, AssignedDateTime FROM AgentWork WHERE Status = 'Unavailable' https://youtu.be/MSx-kpwmvs8
Salesforce Exception "System.NullPointerException: Attempt to de-reference a null object" is thrown when the Apex Code is trying to use/utilise an object that has not been instantiated, or an object's attribute ....
This "Your conference request can't go through because the agent doesn't have view access" exception is thrown when the agent is trying to transfer to an user who doesn't have ....
If Flow Settings is missing in Salesforce Email-to-Case, please check the following 1. Make sure Service Cloud User check box is enabled for the user who is setting it up. ....
A search keyword from the Synonym Group returns results for all the keywords configured in the Synonym Group. 1. Go to Synonyms in Salesforce Setup. 2. Create a Synonym Group. ....
1. Create a Screen Flow. Note down the Flow API Name. In my sample Flow, I have a. Information Screen - To gather Lead Details like Name, Company, Email, Etc ....
Sample Code: String tempStr = 'Testing @ 😗 😐 Sample % 😀 😁 😂 🤣 ⛑ ☕️ ☁️ 🥰 Example'; System.debug( 'Text wtih Emojis: ' + tempStr ); String strRegex ....
Scoping Rule in Salesforce filters the data that the users have access via OWD and other sharing mechanisms like Role Hierarchy, Manual Sharing, etc. In List View and Report Filters, ....
Feed Filter Options in the Page Layout Feed View can be used to Show or Hide Emails Tab in Salesforce Lightning Chatter Component. Show Emails Tab: Add "All Emails" to ....
To disable the redirection after enabling Enhanced Domain in Salesforce, check the following Steps. 1. Go to My Domain in the Salesforce Setup. 2. Disable "Redirect previous My Domain URLs ....