sforce.opencti.runApex() can be to run or execute Apex using OpenCTI in Salesforce. Sample Code:Apex: global class OpenCTIController { webService static String fetchContacts( String strPhoneNumber ) { List < Contact > ....
Sample Code: sforce.opencti.saveLog( { value:{ entityApiName : "Task", Subject : "Testing", Priority : "Low" }, callback: function( result ) { console.log( 'Result is', JSON.stringify( result ) ); ....
SE_SFRetrieve function in Amazon Connect can be used to retrieve Salesforce record. You can use the Salesforce retrieve API to fetch a record from the server by id using "Retrieve ....
SELF_REFERENCE_FROM_TRIGGER error or exception from Salesforce Apex indicates that a DML operation like update or delete on a record is already being updated by another trigger. So, it throws this ....
Using Omni Supervisor, Agents Supervisors can view agents assigned Queues and Skills. Also, they can update the Skills and Queues assignments directly from the Omni-Supervisor panel using Change Queues and ....
If Knowledge Articles are not returned for Global Search for specific Language(s), make sure the Language is Active under Knowledge Settings. If the Language is Inactive, then Global Search won't ....
Salesforce Chats routed via Omni-Channel can be transferred to a Skill or to multiple Skills. Chat Transfer to Skills is available only for Omni-Routed work items for Classic and Chat. ....
HEIC Files are not currently supported in File Upload and Download Security Go to Salesforce File Upload and Download Security under Setup and check. It is not supported in Chatter ....
1. Under Scripts folder, open the default hello.apex file. You can also create a new file with the extension ".apex". 2. Open the file by clicking it twice. 3. Use SFDX: ....
1. Go to Account Settings in Setup. 2. Enable the following check boxes. a. Enable Automated Account Fields b. Enable Account Logos Output: https://youtu.be/MOod7SZ-rhQ