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getAgentWorkload() from Omni toolkit can be used to get Agent configured and assigned Omni-Channel Capacity. Sample Code: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkit" /> <lightning:card> <lightning:button label="Get workload" onclick="{! c.getAgentWorkload }" ....
Raise Flag in Salesforce Omni-Channel feature will help an agent to send a request for help (raise a flag) to a supervisor. 1. In an active Voice Call, agent can ....
Primary Campaign Source field in Salesforce Opportunity is automatically populated when the Lead is Converted or when an Opportunity is created from Contact with associated Campaigns. When the Converted Lead ....
To delete Slack or revoke Slack or disconnect Slack Authentication to re-authenticate in Salesforce, check the following steps: 1. Go to Settings. 2. Select Slack User Mappings. 3. Use Delete ....
Exception: Your org is missing a Service Channel for this Swarm Member, or skills, or both. To run Swarming flows, set up Omni-Channel and add both the Service Channel for ....
We can redirect users to a different page when agents are offline or not available to accept Salesforce Chats. Note: This is applicable to legacy Salesforce Chat and not the ....
Sample Flow: accountId Input Variable: accountName Output Variable: Sample Code: Map < String, Object > flowParams = new Map < String, Object >(); flowParams.put( 'accountId', '0013t00002XXRyDAAX' ); Flow.Interview.Account_Auto_Launched_Flow myFlow = ....
CombinedAttachment is a read-only object which contains all the Google Docs, Documents, Notes, and Attachments uploaded to libraries in Salesforce CRM Content, and also the files added to Chatter that ....
Using record triggered Flow on Survey Response object, we can create Case in Salesforce when the Survey rating is less than or equal to 3. Sample Survey: Sample Flow: Start ....