To find whether Salesforce instance is Up and Active using API, then use https://api.status.salesforce.com endpoint. Remote Site Settings: Sample Apex Code: String endpoint = 'https://api.status.salesforce.com/v1/instances/NA100/status'; HTTP h = new HTTP(); ....
1. Use Show Original Option from the email. 2. Check for X-SFDC to confirm that the message was from Salesforce.
Exception: System.EmailException: SendEmail failed. First exception on row 0; first error: NO_SINGLE_MAIL_PERMISSION, Single email is not enabled for your organization or profile.: [] Exception or Error This exception is thrown when ....
In Salesforce, by default, the Omni-Channel Supervisors can view all the Online agents. The Supervisors can view Offline agents if they have access to the Agents respective Service Resource records. ....
301 sObject Prefix in Salesforce is for Flow entity. Sample SOQL: SELECT Id, MasterLabel FROM Flow
1. Add Related Record component on the Voice Call Lightning Record Page. 2. Use Participant Entity from Caller as the Lookup Field and Contact as Lookup Field Type. 3. Agents ....
Option 1: 1. Open Slack Workspace. 2. Open Service Cloud for Slack App. 3. Click Connect button. Option 2: 1. Run a Swarm Command. Example: /service-swarm-start 00006150 2. You will ....
Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up and create a Workspace in Slack - https://slack.com/get-started#/createnew. 4. Install Service Cloud for Slack App. ....
The Slack Workspace ID for Token is invalid Exception is thrown when the Workspace Id is incorrect. In order to fix the issue, 1. Hard code the correct Slack Workspace ....
collaborationAppId from Salesforce Get Swarming Collaboration Tool Settings Flow action will return null if "Select a Collaboration Tool" is not set in Swarming Setup. To fix the issue, follow the ....