Quick Guide: Track Salesforce Chat Transfers
When the Chat is transferred in Salesforce, Agent Work record is created. So, we can use the Agent Work Object/Entity to track Salesforce Chat Transfers. 1. Create Agent Work Custom ....
Category: Salesforce
How to listen to Salesforce Platform Events using Lightning Web Component in Experience Cloud Site?
CometD can be used to listen to Salesforce Platform Events using Lightning Web Component in Experience Cloud Site. 1. Go to https://download.cometd.org/ and download the CometD. I used cometd-7.0.9. 2. Extract the ....
How to fetch Grandparent Record values using Salesforce uiRecordApi in Lightning Web Component?
In Salesforce SOQL, we use dot notation to get the parent record information. Similarly, we can do the same in the Lightning Web Component uiRecordApi. Sample Lightning Web Component: HTML: ....
Send Direct Slack Notification from Salesforce Flow
Set the User Id on the "Slack Conversation ID" to send direct Slack Notifications from the Salesforce Flow. Sample Use Case: Send a direct Slack Notification to the Case owner ....
How to get Slack User Id from Salesforce?
Slack User ID can be found in "Slack User Mappings". Use the following steps to fetch the Slack User Id from Salesforce. 1. Go to Settings. 2. Select Slack User ....
Greet Salesforce Experience Cloud Site Users from BOT in Messaging for In-App and Web
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
Salesforce Service Cloud SSO issue with Amazon
Exception: SCV dispatched error CAN_NOT_LOG_IN for eventType SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted Resolution: This issue occurs when the userName value is incorrect in Amazon Connect. Format for userName: $User.Alias@$User.Id@$Organization.Id Example: ....
Salesforce Case Object Language Field
The Salesforce Case Object Language field is available when we enable Einstein Case Classification feature. Einstein classification apps use this Salesforce Case Object Language Field. If you have any other ....
Greet Customers in Salesforce Einstein BOT without Pre-Chat from Experience Cloud Site
If you are using your custom website, then please check the following. https://www.infallibletechie.com/2022/11/greet-customers-without-pre-chat-form-in-salesforce-chat.html Note: The following steps are for Embedded Service Deployment Chat. 1. Create a Custom Field in Chat ....
How to get Conversation Entries for Messaging Session in Salesforce Messaging for In-App and Web?
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....