Track Cases and Emails in Salesforce Report
To track Cases and Emails in Salesforce Report, create a Custom Report Type with Case as primary object and Emails as the related object. 1. Create a Custom Report Type ....
Category: Salesforce
Manage separate Capacity for Salesforce Case and Messaging Session
If you are having agents working in both Salesforce Case and Messaging Session objects/entities and would like to manage separate Capacity, then Capacity Type Not Interruptible and Interruptible can be ....
How to generate Debug Logs for Salesforce System User?
In order to generate Debug Logs for Salesforce System User, we have to create the TraceFlag for the System User. If Automate Case User is System and if you would like ....
How to prevent right click in Salesforce Lightning Web Component?
preventDefault() on the contextmenu event can be used to prevent right click in Salesforce Lightning Web Component. Sample Lightning Web Component: HTML: <template> <lightning-card> <div class="slds-m-around_medium"> Testing <lightning-input label="Text" type="text"> ....
Content Delivery HTTP Rate and Bandwidth Limit
Content Delivery HTTP Rate Limit In Salesforce, the total number of content delivery views allocate for a 24-hour period is limited to 50,000. It's a rolling limit. Content Delivery Bandwidth ....
Salesforce OAuth 2.0 Web Server Flow for Web App Integration
1. Create a Connected App in Salesforce. I have disabled "Require Secret for Web Server Flow" so that the Consumer Secret is not required. For better security, please keep this ....
How to query Salesforce users using specific Login IP?
SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. SourceIp from LoginHistory object/entity can be used to query Salesforce users using specific Login IP. ....
How to embed User details in Slack Message from Salesforce?
To embed/include/insert User details in Slack Message from Salesforce, we have to use {!User.FieldAPIName}. Example: {!$Record.CaseNumber} is Closed by {!$User.FirstName} {!$User.LastName}. User Id is {!$User.Id}. Output: https://youtu.be/d2pC1mZ_Fsg
Salesforce Trigger on File Delete
When a file is deleted in Salesforce, trigger on ContentDocument object/entity fires. But, the trigger on ContentDocumenLink object/entity will not fire. Sample Trigger: trigger ContentDocumentTrigger on ContentDocument ( after delete ....
Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web
Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent ....