Capacity Type should be set to Interruptible to route cases with Interruptible Capacity using Salesforce Flow. Routing Configuration: Case Record-Triggered Flow: Case Route Work: Output: https://youtu.be/0FnhLM1fnx8
JSON.serialize() method can be used to generate JSON String from Salesforce Records Update. Sample Trigger to generate the JSON Payload: trigger Accounttrigger on Account ( after update ) { List ....
If you are having agents working in both Low and High Priority Salesforce Case records and would like to manage separate Capacity, then Capacity Types Not Interruptible and Interruptible can ....
getRelationshipOrder() method from the DescribeFieldResult class can be used to check the relationship type(Master-Detail or Lookup) using Salesforce Apex. getRelationshipOrder() return value will be null for Lookup relationships. getRelationshipOrder() will ....
Field Usage(BusinessStatus) is stored in FieldDefinition object/entity. We can query the FieldDefinition object/entity to query Field Usage for a Salesforce Field. Sample SOQL: SELECT Id, DeveloperName, BusinessStatus FROM FieldDefinition WHERE ....
1. Get the Access Token using the Connected App and POST Request to https://{Your Salesforce Domain}.my.salesforce.com/services/oauth2/token endpoint. https://www.infallibletechie.com/2024/01/salesforce-oauth-2-0-client-credentials-flow-to-get-access-token.html 2. Do a POST Request to create the Ingest Job. Endpoint URL: ....
To update Field Usage for Salesforce uneditable Standard Fields, we have to set businessStatus through deployment. 1. Extract the Account Object BillingAddress field. <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> ....
1. Create a Connected App in Salesforce Setup under App Manager. Make sure "Enable Client Credentials Flow" is enabled on the Connected App. Callback URL can be https://{Your Salesforce Domain}.my.salesforce.com/services/oauth2/callback. ....
Exception: {"error":"invalid_grant","error_description":"no client credentials user enabled"} Resolution: 1. Make sure "Enable Client Credentials Flow" is enabled on the Connected App. 2. Click Manage button on the Connected App. 3. Click ....
Exception: Username-Password Flow Disabled Resolution: In Salesforce Setup, "Allow OAuth Username-Password Flows" should be enabled in "OAuth and OpenID Connect Settings" to fix this error/exception. Go to Salesforce Setup. Search ....