Salesforce ExternalCopilot Exception
Exception: You don't have access to bots of type ExternalCopilot Resolution: Agentforce Service Agent Permission Set License assignment should resolve this error or exception or issue. We faced this issue ....
Category: Salesforce
Invoke Salesforce Agentforce from Flow
To invoke Salesforce Agentforce Agent from the Flow, we can use the Action Flow element and select the Agentforce Agent from AI Agent Actions. AI Agent Actions will show the ....
Invoke Salesforce Agentforce from Apex
Invocable.Action.createCustomAction( 'generateAiAgentResponse', 'Agentforce Agent API Name' ) can be used to invoke Salesforce Agentforce Agent from Apex. Sample Apex Code: public class AgentforceRequestHandler { public static void summarizeOpportunityFromAgentforce( String opportunityName ....
Salesforce Agentforce Agent in Slack
Complete all the steps shared in https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack. 1. Create the Agentforce Service Agent in Salesforce. 2. Install the Slack platform connector to Salesforce Package. 3. Connect the Salesforce Org to ....
Query Salesforce Agentforce Event Logs
Salesforce Agentforce Event Logsare stored in the ConversationDefinitionEventLog object or entity. So, query it to get the Salesforce Agentforce Agent logs. "Enrich event logs with conversation data" should be enabled ....
Invoke Salesforce Prompt Template using REST API
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Endpoint URL: https://{Your Domain URL}/einstein/prompt-templates/promptTemplateDevName/generations Sample Salesforce Prompt Template: ....
Salesforce Agentforce Exception Looks like you don’t have access
Exceptions: 1. Query Records Agent Action INSUFFICIENT_ACCESS_OR_READONLY. Looks like you don't have access to QUERY_RECORDS 2. Query Records With Aggregate Agent Action Insuffiecient access for QUERY_RECORDS_WITH_AGGREGATE Similar exception might occur ....
Unable to activate Salesforce Agentforce Agent
Exception: Something went wrong. Refresh and try again. Resolution: Please make sure the Einstein Agent User have "Agentforce Service Agent User" Permission Set assigned. Go to Salesforce Setup. Search for ....
Salesforce Einstein BOT Context Variable Routable Id null
Issue: Salesforce Einstein BOT Context Variable Routable Id is null or blank. Resolution: For Chat Transcript, please check the following https://www.infallibletechie.com/2024/12/salesforce-einstein-bot-context-variable-livechattranscript-id-null.html For Messaging Channel, in the Context Variable Routable Id(RoutableId), ....
Create Case via Salesforce Enhanced SMS Channel
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. 1 "Check Availability for Routing" Flow Component can be used to find whether any agents are ....