Salesforce Service Agent Session Engagement
Salesforce Service Agent Session Engagement can be used to report on the Salesforce Service Agents. 1. Create a Report on "Service Agent Session Engagement" Report Type. 2. Select the fields ....
Category: Salesforce
Salesforce Case Comment Notification Email Template
Salesforce Case Comment Notification Email Template is not available for customization. If you are using Email-To-Case feature and in the Email-to-Case setup "Notify Case Owners on New Emails" is enabled, it ....
Validation in Salesforce Flow
Using Custom Error Flow Component, we can do record validations in the Salesforce Flow. Flow gives more flexibility when compared to the Salesforce Validation Rules. In the record-triggered Flow, the ....
Invoke Salesforce Prompt Template using Apex
Here is a structured, SEO-optimized blog post tailored for a technical audience, adhering to your constraints and formatting requirements. Proposed SEO Title Mastering Salesforce GenAI: How to Invoke Prompt Templates ....
Remove Salesforce Messaging for In-App and Web Components from a Web Page
embeddedservice_bootstrap.utilAPI.removeAllComponents() can be used to remove all the Messaging for Web components from a page on our website. My use case was to remove the Salesforce Messaging for In-App and ....
Salesforce Messaging for In-App and Web Can’t display conversation Exception
Exception: Looks like something went wrong, and we can’t display the conversation. Resolution: Disable "Add Fallback Message" on the Messaging Channel settings. The Salesforce Embedded Service Deployment should be published ....
Track Salesforce Send Conversation Messages
Here is a high-quality, SEO-optimized blog post tailored for a technical audience. How to Track Salesforce Send Conversation Messages: A Deep Dive into ConvMessageSendRequest Managing high-volume messaging in Salesforce requires ....
Lead capturing using Salesforce Agentforce
We can make use of custom Flow Action to create or capture Lead record when using Salesforce Agentforce Agent. To link the Lead to the Messaging Session, we can pass ....
Salesforce Agentforce
What is Salesforce Agentforce? Salesforce Agentforce is an autonomous agent that helps your Salesforce users by executing the business tasks. For example, repetitive tasks done by the Agentforce agent so ....
Pass Messaging Session from Agentforce to Flow Action
Standard MessagingSession context variable can be used to pass Messaging Session from Agentforce to Flow Action. https://www.infallibletechie.com/2024/12/context-variables-in-salesforce-agentforce.html Flow Input Variable Configuration for Messaging Session: Agent Action Configuration for passing MessagingSession: ....