Salesforce Voice Call routed with more than 100% Capacity
We may observe that the Service Contact Center Agents are receiving Voice Calls even if they are having 100% capacity. It is an expected behavior since Salesforce Voice Call work ....
Category: Salesforce
Salesforce Static Resource for Audio
We can make use of Salesforce Static Resource to host your Audio or Sound or Music file for playing notification. Steps: Go Static Resource. Click New and upload the Audio ....
Salesforce Chat Sound Notification to Visitors
For Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use ....
Salesforce System.ListException: Row with null Id at index: 0
Exception: System.ListException: Row with null Id at index: 0 When we initialize a Map data type with Id as key and the record doesn't have Id in it, then Salesforce ....
FolderId in Salesforce Macro Object
FolderId in Salesforce Macro Object/Entity is available when "Share and organize macros in folders" is enabled in Macro Settings. Sample SOQL: SELECT Id, FolderId FROM Macro
Query Salesforce Profiles with Password Never Expires
To find Salesforce Profiles with Password Never Expires permission enabled, we have to check PermissionsPasswordNeverExpires on the Profile object/entity. Please check the following SOQL which will retrieve all the Salesforce ....
Reserved Keywords in Salesforce Apex JSON String
Map data type allows us to handle or manage reserved keywords in Apex String. Sample Code: Map < String, String > mapFinal = new Map < String, String > { ....
Custom End Conversation Button for Salesforce Enhanced Channels
endConversation() method from lightning-conversation-toolkit-api in the Salesforce Lightning Web Component can be used to create custom End Conversation Button for Salesforce Enhanced Channels like Messaging for In-App and Web. Sample ....
Enhance Business Processes with Fillable PDF Forms for Salesforce
Capturing data efficiently is at the forefront of any business to enhance marketing strategies and drive sales. Implementing editable PDFs in your business is a great way to capture details ....
Salesforce BOT to BOT Transfer Check
System Context Variable ReferrerBotId can be used to check whether the BOT was invoked from BOT to BOT transfer. To display the BOT Id, use this format {!$System.ReferrerBotId}. ReferrerBotId will ....