1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
1. Agents by Queue TabThe Agents by Queue tab provides information about how well your queues are covered. Every queue that has at least one agent that's Online or Away ....
Salesforce List Views are stored in ListView object/entity. So, we have to use ListView object/entity to query all the list views for an object in Salesforce. Sample SOQL: SELECT Id, ....
Issue may be due to the Capacity values entered. 1. Check the Queue Capacity entered in the Chat Button. 2. Then, check Capacity in Routing Configuration. As per the above configuration, for each ....
Sample Code:<apex:page standardController="Account"> <apex:includeScript value="/support/console/51.0/integration.js"/> <script type="text/javascript"> var recordIdForSubTab; var recordNameForSubTab; function openAsSubTab( recId, recName ) { recordIdForSubTab = recId; recordNameForSubTab = recName; sforce.console.getEnclosingPrimaryTabId( openSubtab ); ....
If New Event or New Task actions are missing for users in Salesforce, then make sure the user's profile have Edit Tasks and Edit Events Permissions. If these permissions are ....
1. Go to Administration. 2. Select Settings. 3. Click Change Template. Note: Changing your site’s template permanently deletes all your pages. We're just making sure that's what you want.
1. Go to Administration. 2. Select Tabs and add/remove Tabs. Output:
To know about Related List, check https://www.infallibletechie.com/2013/08/what-is-related-list.html 1. Open the page layout. 2. Select Related Lists. 3. Click the gear icon(Related List Properties) to update the fields.
In the below example, I have used standard objects Account and Opportunity.Parent Object - AccountChild Object - Opportunity Report Grouped by Account Name: Summarized by Amount Field: Save the Report in Public Reports ....