Salesforce Chat License

Digital Engagement SKU is needed.
Using Digital Engagement, reach customers across every digital channel including mobile messaging, web chat, social networks, and more to provide a seamless service experience for service.
Available to Sales and Service cloud orgs(please check above link for more details).
In the above link, use "DOWNLOAD THE FULL EDITION COMPARISON CHART" and check the  "Digital Engagement SKU Includes" section.

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