Salesforce Chat License
Chat User License is needed for agents to accept and assist the customers via Salesforce Chat feature. So, kindly check whether enough Chat User licenses are available in Salesforce Company ....
Author: Magulan Duraipandian
Access Conversation Entries Salesforce Permission
To Access ConversationEntry entity, "Access Conversation Entries" permission is mandatory. To use the ConversationEntry object for Chat, enable the new Access Conversation Entries user permission. Reference Link - https://help.salesforce.com/articleView?id=release-notes.rn_api_objects.htm&type=5&release=232 This ....
“You cannot transfer a Partner Portal contact to a non Partner Portal account” Salesforce
Follow the below steps to change the Account. Option 1: Open the Contact record. Use "Disable Partner User" to disable the Contact as Partner User. Now change the Account. Option ....
How to add new line in RichText Area field using Apex in Salesforce?
Sample Code:trigger AccountTrigger on Account ( before update ) { for ( Account acc : trigger.new ) { acc.Rich_Text_Area__c = 'Updated on <br/>' + System.now(); ....
How to increase Visualforce page height in Utility Items in Salesforce Lightning App?
Use Height (in pixels) to increase Visualforce page height in Utility Items in Salesforce.
Campaign in Salesforce
A Salesforce Campaign is a set of Campaign Members(Leads and Contacts). How to add multiple Leads and Contacts to a Campaign in Lightning Experience in Salesforce? - https://www.infallibletechie.com/2018/04/how-to-add-multiple-leads-and-contacts.html Campaign Influence ....
Salesforce Survey implementation with Experience Cloud(Community Cloud) and Embedded Chat
1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....
Missed Call in Salesforce Service Cloud Voice
If the call is waiting on an agent, customer queue flow logic is used until an agent is available and the call has been successfully routed to that agent. If ....
Salesforce Service Cloud Voice Supported Languages
Please check the below for Languages Supported for Salesforce Service Cloud Voice.Chat message content Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice. ....
Using Survey in Salesforce Embedded Chat
It is easy to setup Survey for Salesforce Embedded Chat. Without any coding or programming, just with point and click configurations, we can setup the Survey for Salesforce Embedded Chat. ....