1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
Decline (Timeout) happens when the agent don't accept the Chat within the Push Timeout. To know more about Push Timeout, please check the following: https://www.infallibletechie.com/2021/07/how-to-assign-chat-to-other-available.html Routing Configuration: Sample Chat Transcript ....
1. Open Experience Cloud builder. 2. Open Security & Privacy. 3. In Clickjack Protection Level, select "Allow framing by any page(No Protection).
Output: If you are looking for from BOT, then there is a known issue.https://trailblazer.salesforce.com/issues_view?id=a1p4V000001qL7BQAU&title=chat-button-s-customer-time-out-setting-not-respected-when-bot-transfers-chat-using-transfer-rule-action-and-time-out-is-set-above-bot-default-timeo
If Knowledge Tab missing in Salesforce Lightning Experience, then please enable "Enable Lightning Knowledge" in Knowledge Settings. 1. Go to Knowledge Settings in Setup. 2. Make sure "Enable Lightning Knowledge" ....
Exception: We couldn't display the conversation entries Resolution: To access Conversation Entry object/entity, "Access Conversation Entries" Permission is mandatory. Check the following link to know more about the permission "Access ....
Sample Code: HTML: <template> <lightning-card> <lightning-record-form record-id={recordId} object-api-name={objectApiName} fields={fieldsList} mode="edit" onsubmit={handleSubmit} onsuccess={handleSuccess}> </lightning-record-form> </lightning-card> </template> JavaScript: import { api, LightningElement ....
Sample Code: HTML: <template> <lightning-card title="Lead Creation"> <lightning-record-edit-form object-api-name="Lead" onsubmit={handleSubmit} onsuccess={handleSuccess}> <lightning-messages></lightning-messages> <lightning-input-field field-name="FirstName"></lightning-input-field> <lightning-input-field field-name="LastName"></lightning-input-field> <lightning-input-field field-name="Email"></lightning-input-field> <lightning-input-field field-name="Phone"></lightning-input-field> <lightning-input-field field-name="Company"></lightning-input-field> ....
Use Drilldown Editor: Sample XML: <form> <label>Sample Explore</label> <search id="Event_transcript_search"> <query>PLEASE ENTER YOUR QUERY</query> <earliestTime>$earliest$</earliestTime> <latestTime>$latest$</latestTime> </search> <search id="Event_key_search"> <query> PLEASE ENTER YOUR QUERY </query> <earliestTime>$earliest$</earliestTime> <latestTime>$latest$</latestTime> </search> <fieldset submitButton="true" ....