How to remove or unlink or change the linked Contact on Voice Call using Salesforce Channel Object Linking?

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How to remove or unlink or change the linked Contact on Voice Call using Salesforce Channel Object Linking?

Magulan Duraipandian

1. Add Related Record component on the Voice Call Lightning Record Page.

2. Use Participant Entity from Caller as the Lookup Field and Contact as Lookup Field Type.

3. Agents can use Remove action to remove or unlink or change the linked Contact on Voice Call using Salesforce Channel Object Linking.

4. Agents can Search or Create Contact record from the Related Record Component.

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