How to check pre-chat information in Salesforce Omni-Flow?


1. Create a variable with the name prechatInfo.


2. Use Loop element in the loop to iterate it.


3. Decision element can be used to check key and value. Also, Assignment element can be used.



Video Reference:
 
How to check or iterate Pre Chat in... x
How to check or iterate Pre Chat information in Salesforce Omni Flow